Our Terms & Conditions must be completed to confirm your booking.
- $80 per hour Mon–Fri (incl GST) per person. We bill in 15-minute increments. Minimum two staff for 4 hours each (i.e 8 hours), for on-site work.
- We are unable to accommodate requests to change the start time of an unpack if requested within 2 hours of the original agreed start time. You will be charged for the original time requested. See cancellation policy below.
- Work performed after 6pm and on Saturday cost $120 per hour (inc. GST), per staff.
- Any parking fees incurred by staff will be included on the invoice.
- No charge for the first 30 minutes of travel time. Thereafter, $40 + GST per hour, per person. No travel for the first 30KM travelled. Thereafter .95 cents per KM travelled. We will provide a quote.
- For shopping or doing errands on your behalf, we add on our travel time to and from our office.
- For relocation management tasks we bill in 15-minute increments at $80 per hour.
- Box collection fee: $45.
- TLG staff are not authorised to remove any items from the removal truck. To do so may interfere with both the removalist and our insurance, OHS policies and procedures.
- Our quote is based on a preliminary viewing of your location and contents or photos. However, sometimes the real extent of goods cannot be realistically seen until they are removed from the cupboards. TLG makes every effort to provide an accurate quote upfront but does reserve the right once goods have been fully identified (i.e being removed from the cupboards) to vary the original quote. You will be charged for the exact time worked.
- TLG cannot be held responsible for any delays incurred as a result of any removal company (or any other third party) and its staff and/or vehicles arriving at the clients’ new house. TLG chargeable hours commence at the agreed time upon arrival at the client property, regardless of whether the removal vehicle is present or not, delayed or otherwise.
- After 6pm, the hourly packing rate for TLG staff is time and a half i.e $120 per hour per staff member.
- Where TLG supply the Client with any goods or Services provided by a third party, TLG does not give any warranty, guarantee, representation or other terms as to the quality, fitness for purpose or otherwise of the goods or services. The Client shall be required to seek compensation for any loss or damage suffered from any such third party directly with them.
- For the avoidance of doubt, the Client is deemed to be responsible for, and shall use their own skill and judgment as to the quality, value and suitability of any such information and suggestions and in relation to deciding whether to enter into any Contract with any third party for the supply of Services or sale of goods.
- TLG shall not be liable or be deemed to be in breach of the Agreement by reason of any delay in performing, or any failure, any of TLG’s obligations in relation to the Services, if the delay or failure was due to any cause beyond TLG’s reasonable control.
Cancellation Fee
- Jobs cancelled 48 hours (2 business working days) or more prior to your scheduled service dateincur a $80 cancellation fee.
- Jobs cancelled 24 – 48 hours prior to your scheduled service date incur a cancellation fee of $160per staff member scheduled on your job.
- Jobs cancelled less than 24 hours prior to your scheduled service date incur a cancellation fee of$320 per staff member scheduled for your job.
OH&S Requirements for Our Team
- Each home we work in is our workplace for the day. Therefore, we have a range of OccupationalHealth and Safety (OH&S) requirements that need to be met to ensure a safe workingenvironment is provided for our staff. We are unable to work in environments that have: Asbestosor Dust that could resemble Asbestos, mould, other parasites, other bodily fluids (Human or Pet),Vermin, Chemical hazards i.e. paint or excessive clutter creating a hoarder situation.
- Should we arrive and assess the situation, identify our workplace for the day does not meet ourOHS requirements, then the team will not be able to continue work. Unfortunately, given thefailure to advise of these potential OH&S issues prior, the full booking fee will be charged.
Your Booking
- Your booking will only be confirmed once we receive your completed terms and the depositpayment is processed.
- For packing /unpacking jobs, we’ll bill your credit card for the minimum 2 ladies at 4 hours each(i.e 8 labour hours ($640) prior to the job, to confirm the booking). Third party suppliers areseparate to this labour cost.
- We will invoice you at the end of each day of service (your credit card will be charged at the endof each day of service). Depending upon the type of job, full pre-payment may be required,including both the Lifestylers Group and any third-party costs, including both time and productexpenses etc.
- If we are purchasing items for you, once we have your approval (re items/costs), we will purchasethe agreed items/services on your behalf. (Note: You may need to pay directly for some items.)
- Any third party, cancellation fees incurred by The Lifestylers Group as a result of having to cancelagreed bookings as requested by the customer, will be passed onto the customer.
- You will have already benefited from our service by the time your invoice is due. Work is done ingood faith, so we like to ensure payments are also prompt.
- All products/services remain the property of The Lifestylers Group until paid in full and cannot becollected if payment has not been received. We reserve the right to withhold products and/orservices in the event of non-payment.
Deposit Payment
$640 (8-hour min. labour) will be charged to your credit card to confirm your booking. (Balance of payment along with any other agreed services will be processed on the day of service).
Relocation Management Assistance
$80 per hour If you request, we organise quotes from suppliers i.e. removalist/ cleaners and you choose not to proceed with those quotes/services, you understand that you will still be charged for all time we have spent organising those quotes (at the fee of $80 per hour and invoiced in 15-minute increments).
Notes
Packing rate is $80 per hour, per staff member, Inc. GST, Mon – Friday 9 – 6pm. $120 after 6pm/ Saturday. All agreed third party supplier invoices e.g., carton supply, delivery and collection, house and carpet cleaning, rubbish removal, packing materials are payable on the day of service. You pay the removalist direct.
Credit Card Conditions of Use
- All AMEX credit card transactions incur a 1.5% merchant surcharge includes GST.
- All Visa/Mastercard and Debit Card transactions incur a 2.23% merchants surcharge.
- We will issue you an invoice for approval of payment detailing the exact expense amount, serviceand date of service/delivery – credit cards will then be processed within the next 48 hours.
- All invoices will be processed using your credit card details and we will forward you a receipt. Ifyou have any queries regarding any issued invoice, you will need to let us know within 48 hours
Declaration of Privacy
The Lifestylers Group acknowledges and respects the privacy of individuals. The intendedrecipient of this information is The Lifestylers Group. The information that is being collected is forthe purposes of processing your inquiry and facilitating the agreed payment(s) only.
